Large Practice / Enterprise Solutions

MTBC’s medical transcription service is available to practices of all sizes and specialties. For transcription services in a large practice (20+ providers) or enterprise environment, MTBC can tailor a custom package which offers the same next-day turnaround time while operating within the practice’s PM or EMR software.

• Transcription Technology Solutions:

  • Flexibility to operate with multiple dictation systems and environments:
    • Digital voice recorders
    • DVI hardware/software
    • Telephonic systems
  • Direct access to local systems
  • Transcriptions completed directly in native software (Misys TA, NextGen, Eclipsys, etc.) through remote access logins
  • Secure firewall-to-firewall connections
  • Real-time access to all patient and dictation information
  • Integrated provider templates
  • Work-flow automation and job routing

• Remote Access:

  • MTBC transcriptionists connect directly to the practice’s local system
  • 24/7 access for round-the-clock transcriptions
  • All work is completed directly in native software
  • Audio files along with corresponding text files are securely downloaded to MTBC transcriptionists for local listening
  • 24-hour turnaround

• System Requirements:

  • Establish multiple, redundant point-to-point VPN connections
  • Configure independent terminal server for MTBC access
  • Citrix licenses based on number of users & volume of transcriptions
  • Establish unique system logins for MTBC transcriptionists & QA team members
  • Establish native E-mail application logins for MTBC transcriptionists
    • E-mail access on native systems will prevent the unnecessary transmission of PHI through external e-mail applications
  • Daily FTP export of audio files along with corresponding text files

• Benefits:

  • Direct routing of completed work to providers
  • Minimal oversight requirement due to standardized processes
    • Three layers of checks and balances
  • 24-hour turnaround time
  • Direct transcription entry into practice’s chosen software:
    • Full access to all of the technology and tools available to local transcriptionists
    • Point-to-point firewall connections for secure access

• Pricing:

  • MTBC can customize a solution to match any budget
  • Flexibility—fees can be calculated by:
    • Number of characters per line
    • Minutes of audio dictated