Frequently Asked Questions

What is MTBC?

MTBC is a Unique Healthcare IT Company® based in Somerset, NJ. We provide technology-based solutions to healthcare providers across the country. Our services include our ChartsPro™ electronic health records application, our PracticePro™ revenue cycle management service, and a wealth of practice management solutions. We are annually ranked among the fastest growing companies on both the Deloitte Technology Fast 500 and INC 500 | 5000 lists.

Our services help providers improve their patient workflow, increase their collections, and reduce their expenses.

What is the MTBC WebEHR?

The MTBC WebEHR is fully web-based electronic health record software that is an amazingly intuitive, fully integrated clinical and practice management solution. The MTBC WebEHR incorporates everything that we have learned about EHR design to create a unique and completely web-based user experience. The powerful software is unparalleled in its flexibility, ease of use and seamless integration with our practice management platform and business intelligence tools. integration with our practice management platform and business intelligence tools.

The WebEHR is fully integrated into the MTBC billing platform. We only charge 5% of collections for our PracticePro™ service which includes the WebEHR.

What are the major features of the MTBC WebEHR?

The WebEHR contains all of the tools you need to improve the clinical workflows of your practice. Below are the major features of the WebEHR:

  • Clinical Dashboard: An intuitive set of notifications which alert you to the most important activities within your practice.
  • E-Prescribing: Connectivity to 65,000 pharmacies across the country and full integration with MTBC’s iPhone, Android, and iPad applications.
  • Lab Integration: Direct electronic orders and results interfaces for all major national and regional labs across the country.
  • Document Management: Simplified image processing for nearly any document type including photos, scanned documents, DICOM, videos, and many more.
  • Intelligent Forms: Automated creation of MyList favorites throughout the EHR including physical exam, medications, assessments, and procedures modules.
  • Billing Integration: Automated claims scrubbing with MTBC’s Rules Based System™ for direct submission to payers and patients. Full billing follow-up by MTBC’s billing executives on denials, underpayments, and missed claims.
  • Mobile Applications: Integrated with MTBC’s iPhone, Android, and iPad e-prescribing and PHR applications.
What is the difference between MTBC's WebEHR and MTBC’s online Practice Management System?

The WebEHR is designed to help improve clinical documentation during the provider-patient interaction, while the online PM system is designed to improve the billing and collections process after the patient is seen. Both systems work hand-in-hand to improve the overall practice workflow, reduce a practice’s expenses and increase collections. The WebEHR and online PM have a unified platform which is fully accessible through an Internet browser. Schedule appointments, electronically prescribe medications, complete the clinical note, and bill the patient’s insurance directly through MTBC’s online system. Click here for a diagram displaying the features of both the WebEHR and the online PM

Which physician specialties can use the WebEHR?

The MTBC WebEHR knows your specialty. With customized forms and templates for numerous specialties, the MTBC WebEHR is built with your workflow in mind. With detailed HPI, physical exam, and review of systems templates, the EHR requires a minimal amount of customization for any given specialty.

Universal Features for All Specialties:

  • Integrated scheduling with detailed insurance eligibility
  • Document management with support for photos, scanned images and video files
  • Integration with iPhone/iPad/Android for e-prescribing and chart look-up
  • E-prescribing to 65,000 pharmacies including retail and mail-order
  • Drug formulary information with detailed co-pay and coverage information
  • Patient education material for labs, diagnosis codes, and medications
  • Comprehensive video library covering nearly every aspect of the EHR
  • PDR Network Integration with one-click drug safety, communication and regulatory information
  • Integration with patient check-in solutions including the MTBC Kiosk and Phreesia® tablets
  • Automated MyList creation for medications, labs, ICDs, CPTs, and physical exam notes
  • Electronic referral authorization, referral tracking, and referral management
  • Secure, automated backups for all EHR data


Natively supported specialties:

  • Internal medicine
  • General / Family practice
  • Cardiology
  • Podiatry
  • Pediatrics
  • OB/GYN
  • Psychology & Psychiatry
  • Rheumatology
What other services does MTBC provide?

MTBC’s 5% PracticePro™ plan includes a wealth of services which help practices improve their workflow, increase their collections, and reduce expenses. Some of these features include:

  • Accurate electronic claims submission and tracking
  • Daily billing and follow-up with a dedicated billing team
  • Quick turnaround on payments through ERA & EFT posting
  • Claims re-submission for finding lost dollars
  • Web-based scheduling with integrated eligibility verification
  • Financial and practice analysis reports
  • Cash Register/IOU
  • Patient check-in kiosk and tablet solutions
  • The ChartsPro™ package including the MTBC WebEHR
    • E-prescribing
    • Lab connectivity
    • Mobile applications for e-prescribing
    • PHR integration
    • 24/7 Technical support
Where is MTBC located?

MTBC’s corporate headquarters is located at:
7 Clyde Rd
Somerset, NJ 08873
866.266.6822

Why should I use a web-based EHR?

Today’s Internet connectivity is sufficiently advanced to the point where there is little if any differentiation in speed and functionality between desktop and browser-based applications. In fact, more and more of our lives are moving to the cloud. From picture management services (Flickr, Picasa, Facebook, etc.) to word processing and office applications (Google Documents, Microsoft SkyDrive, Dropbox, etc.), more and more of the things we do everyday are now being done online. In fact, web-based applications are even being pushed to the side by fully mobile applications like Instagram. MTBC’s WebEHR leverages all of the strengths of a web-based application and it is easy to use, fast to setup, and accessible from anywhere. Cloud based applications provide enhanced security, reliability, and minimal hardware and local IT expenses.

Ten reasons why the MTBC WebEHR is better than an on-site server:

  • One platform for clinical workflow and billing management. You see the patients, let us do all the rest: billing submission, follow-up, payment posting, answering of patient calls, appointment reminders, and so much more.
  • It requires no local server or expensive hardware on-site.
  • We take multiple backups each day and they are retained for sufficient time to recover data from last week, last month, or last quarter.
  • You can access your data from anywhere at any time on practically any PC, Mac, or tablet.
  • It grows with you so there is no need to upgrade your hardware if you acquire new providers or locations.
  • It requires no software updates—ever. Because it is web-based, all of our clients are always on the most recent version.
  • We protect it. With bank-level security, encryption, and IT infrastructure, we are keeping a constant eye on the protection of your data.
  • You already know how to use it. Have you been online recently? Are you reading these FAQs on your PC? Then you already know how to use the WebEHR. It is intuitive, easy-to-use, and a snap to train new users.
  • It gets smarter the more you use it. It builds your favorites lists as you document clinical visits.
  • We have the best price and the most extensive service of any EHR and Billing service available. We only charge 5% of collections for our PracticePro™ service which includes the WebEHR. Additionally, healthcare providers who wish to process their own billing in-house, can purchase the ChartsPro™ package for $295/month/provider.
What happens if I lose my Internet connection?

As with any web-based system, losing an Internet connection will prevent you from accessing your data. This is precisely why we recommend a backup Internet connection for your facility. Many providers choose to purchase a Wifi hotspot from any of the major cell carriers: Verizon, AT&T, T-Mobile, etc. Another option is to purchase a second wired connection provided by another vendor. For example, if you have a Comcast business high-speed cable in your office, consider purchasing Verizon Fios as a backup.

Remember, your Internet connection is the one major feature that allows you to access your EHR from anywhere. An in-office server can be lost due to natural disaster, fire, or theft; whereas the MTBC WebEHR ensures that you always have access to your data from any Internet ready PC, Mac, or tablet.

Why should I use the MTBC WebEHR rather than one of the 500 other EHRs in the market?

Unlike nearly all of the other products available in the marketplace today, only the MTBC WebEHR provides the deepest integration with medical billing and practice management tools at one predictable price. The MTBC WebEHR is designed with your clinical workflows in mind and it helps you optimize the creation of notes, submission of bills, and treatment of patients throughout the practice.

The MTBC WebEHR fits seamlessly into the entire array services we offer:

  • Appointment reminder calls
  • Insurance eligibility verification
  • Patient check-in kiosks
  • Customized practice websites with patient self-scheduling
  • Referral tracking
  • CareConnector™ proactive patient scheduling service
  • Billing submission & follow-up
  • Patient billing & help desk
  • Balance reminder calls
  • Customized on-demand reporting

Today, there are two established models in the industry: (1) EHR software that has built-in medical billing components, and (2) EHR software that interfaces with medical billing software. These models are outdated and they require far too much effort within the office to submit claims, follow-up on denials, and bill patients. In both of these models, the real work of medical billing falls back to your staff. This means that you must have staff that are knowledgeable about the specific EHR software, the billing process in general, and how to follow-up in a timely manner.

MTBC is the only company which offers a seamless integration with an end-to-end medical billing service—every other vendor makes you do nearly all of the billing work.

How is the MTBC WebEHR different from Practice Fusion? Isn’t Practice Fusion free?

Both systems are web-based, easy-to use, and quick to setup—but that is where the similarity ends. The MTBC WebEHR is fully integrated with our legendary end-to-end billing service. We manage all aspects of the patient visit through seamless integration of pre-office visit insurance verification, appointment reminder confirmation, and online patient tools for registration and self-scheduling. After the office visit, we provide claim scrubbing, we submit the claim, follow-up on denials, post payments, and answer patient calls. This combination of our robust billing service and our EHR is available at 5% of collections.

Practice Fusion’s EHR is free for two very simple reasons: it is supported by advertising and it sells your de-identified practice and patient data to other vendors. Additionally, for $100 / provider / month you can choose the advertising free version of Practice Fusion. This brings your monthly total to $399 / provider / month for Practice Fusion.

If you choose to do your own billing in-house, the MTBC WebEHR is only $295 / month / provider and it includes all of the medical billing tools and many, many more!

Providers who wish to use MTBC’s PracticePro™ billing service, can outsource their claims processing to MTBC for 5% of the monthly collections. This 5% rate includes the WebEHR, claims processing, and all of MTBC’s core services at one predictable price.

I already have a Practice Management System that I like. Why should I change?

If you truly enjoy your current PM system, there is no need at all to change. The MTBC WebEHR can interface with your current PM system. However, you will not get the full benefit of MTBC’s unified platform including insurance eligibility, appointment reminder calls, outstanding claim balances, and self-scheduling through the patient portal.

MTBC’s medical billing service, in coordination with the WebEHR, can help your practice reduce expenses, increase collections, and improve patient care and workflow. We only charge 5% of collections for our PracticePro™ service which includes the WebEHR.

Is a web-based EHR as secure as an on-site system?

In many ways, a web-based EHR is more secure than an on-site system. With an on-site EHR server, the responsibility of data protection, IT infrastructure security, and network control falls back to the practice. Most healthcare practices do not have any IT staff and a few may use the resources of third-party IT vendors. Having a server on-site opens the practice up to a myriad of HIPAA risks which may include data breach and data loss. Additionally, on-site servers are more expensive and require constant software updates and data backups. The WebEHR uses bank-level security protocols to ensure that data is protected during transmission and our physical servers are encrypted to ensure data is protected at rest.

The WebEHR allows you to use the full features of the EHR from any Internet ready PC and we are responsible for software updates, security, and data backups. The device you are using to read these FAQs is more than sufficient to run the WebEHR and all of its features.

The WebEHR has the following security and infrastructure safeguards in place:

  • Physical security:

    Datacenters are housed in nondescript facilities. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, intrusion detection systems, and other electronic means.
  • Environmental safeguards:

    • Redundancy: multiple datacenters with replicating servers to ensure that there is no downtime.
    • Fire detection & suppression: MTBC has installed tools that monitor the environment of its data centers and active fire prevention/control systems.
    • Power: The data center electrical power systems are designed to be fully redundant and maintainable without impact to operations, 24 hours a day, and seven days a week. Uninterruptible Power Supply (UPS) units and generators provide back-up power in the event of an electrical failure for critical and essential loads in the facility. Data centers use generators to provide back-up power for the entire facility.
    • Climate & temperature: Climate control is required to maintain a constant operating temperature for servers and other hardware, which prevents overheating and reduces the possibility of service outages. Data centers are conditioned to maintain atmospheric conditions at optimal level.
  • Network security:

    MTBC’s EHR network provides significant protection against traditional network security issues.

  • Distributed Denial of Service (DDoS) Attacks:

    The MTBC EHR Cloud endpoints are hosted on large, Internet-scale, world-class infrastructure that benefits from the same engineering expertise that has built the world’s largest online retailer. Proprietary DDoS mitigation techniques are used. Additionally, the networks are multi-homed across a number of providers to achieve Internet access diversity.

  • Man in the Middle (MITM) Attacks:

    Each EHR implementation is delivered SSL-protected endpoints which provide server authentication.

How is the MTBC WebEHR installed?

The MTBC WebEHR runs in your browser so there is nothing to install and nothing to configure. It uses the latest in HTML5 coding technology so you will need to use an advanced browser like Google Chrome, Firefox, or Safari to get the full benefit of the application.

You can access the MTBC WebEHR from any Internet ready computer without needing to install or download anything. Just login to www.MTBC.com from your PC, Mac, or tablet to access your data.

What are the hardware requirements for the MTBC WebEHR?

The hardware requirements are minimal. In fact, the device you are using to read these FAQs probably supports the full features of the MTBC WebEHR. Any Internet ready PC, Mac or tablet can be used to run the WebEHR. It uses the latest in HTML5 coding technology so you will need to use an advanced browser like Google Chrome, Firefox, or Safari to get the full benefit of the application.

Is the MTBC WebEHR HIPAA-compliant?

Yes the MTBC WebEHR meets all of the HIPAA regulations for the protection of patient data and privacy.

Is the MTBC WebEHR certified?

The MTBC WebEHR has been certified by the Office of the National Coordinator (ONC) and it can help healthcare providers earn Medicare and Medicaid financial incentives for meaningful use of an EHR. The ONC-ACB 2014 certification program tests and certifies that EHR technology is capable of meeting the 2014 criteria approved by the Secretary of Health and Human Services (HHS).

The ONC-ACB certification of the MTBC WebEHR validates that MTBC WebEHR can help providers achieve the Meaningful Use Stage 1 & 2 incentive. The MTBC WebEHR, which is MTBC’s third EHR product to receive ONC-ACB certification, incorporates everything that the company has learned about EHR design to create a truly unique and completely web-based user experience. The powerful software is unparalleled in its flexibility, ease of use and seamless integration with MTBC’s unique practice management platform and business intelligence tools.

How do you handle software updates and new releases of ICD, CPT, and medication lists?

Since the WebEHR is delivered through the Internet browser, regular software updates are released to all clients simultaneously. Software updates are announced prior to release with detailed information to help clients understand the scope and purpose of each update. For ICD and CPT updates, the WebEHR will automatically include the latest codes for each client. MTBC’s drug database is provided by First Databank, latest codes for each client. MTBC’s drug database is provided by First Databank, the leading vendor of medication and clinical decision support tools and it is updated on a monthly basis.

How long does it take to set-up a WebEHR account?

It takes less than 5 minutes to get started. Click here to create an account with our risk-free 90-day trial. Sign-up today and you’ll have full access to each aspect of the MTBC WebEHR.

The WebEHR costs $295 / month / provider. When you sign-up today, you’ll pay the first month’s price up-front. If you choose to cancel your 90-day risk-free trial, we will fully refund all of your money.

How many users can I have in my practice?

There are no limits to the number of providers, locations, or staff members that can use the EHR simultaneously. The WebEHR allows you to create users and assign them specific access rights within the application without any limit to the number of personnel, providers, or locations.

Will I have ownership of my data?

Yes. You always own the data and you can export it at any time.

What is Meaningful Use?

The federal government now offers incentive bonuses for eligible providers and hospitals that demonstrate the use of certified EHR technology in a meaningful way. If a provider meets the requirements of meaningful use, Medicare offers incentives of up to $44,000, and Medicaid offers incentives of up to $63,750 for the use of an EHR.

We help you earn your Meaningful Use bonus in a number of ways:

  • MTBC’s WebEHR is now ONC-ACB certified for Meaningful Use Stage 1 & 2.
  • Personalized Meaningful Use coaches are assigned to your account to help you understand the requirements, register, develop a plan, and attest for Meaningful Use Stages.
  • MTBC has one of the highest percentages of physicians using their EHR system that have attested to meaningfully using an EHR.
How does billing work?

Seamlessly.

For real, how does billing work?

The EHR’s billing workflow is fully integrated with the clinical tools of the WebEHR. Claims are created automatically while you see the patient and document the visit details. At the end of the office visit, you submit the electronic claim to MTBC and we perform claims scrubbing with the MTBC Rules Based System™, insurance eligibility verification, and we submit the claim to the payer.

Can I connect to labs?

Yes. We are fully interfaced with LabCorp, Quest, and many other national and regional labs. Click here to see all of the labs which connect to the MTBC WebEHR. If your local lab is not on this list, just let your MTBC account manager know so that we can expedite an interface for your practice.

What do I do with all my old paper patient records?

There are many options for managing old paper records and the best solution will be the one that addresses your specific concerns. Before making a decision about how to migrate old paper charts, consider a basic question: What items from the paper charts are most important to have in the EHR on day one? Below are a few methods which MTBC clients have used to successfully migrate from paper to electronic records:

  • Scan nothing, but enter items as discrete data.

    Some practices choose to enter the data into the EHR rather than scan items as images into the document management system. For example, rather than scan a “medication list” for a patient, a doctor’s staff will enter the medication list directly in to patient’s clinical record in the EHR’s medication section. This data entry will typically happen one or two days prior to the patient’s office visit.

    • Pros:

      • Staff can learn the ins-and-outs of the system while entering existing patient data.
      • Data entered into the EHR will also provide full alerts, recommendations, and reporting features which would not otherwise have been available.
      • Allows for rolling data-entry of information rather than all-or-nothing.
      • Discrete data entry which is completed prior to the patient’s visit saves provider and staff time during the first visit.
    • Cons:

      • Requires time to pull charts and enter data manually one or two days prior to the patient’s visit.
      • Requires providers and staff to be ready on day 1 to begin using the EHR’s clinical components.
      • Some providers may still require the comfort of having the paper record in hand.
  • Scan the last office visit, medication list, and recent lab results.

    Some practices choose to scan only the most relevant and recent information into the EHR’s document management system. This allows the physical chart to be filed away into permanent storage and it allows the providers to see the most recent items within the EHR on day one.

    • Pros:

      • Transitions are eased when providers can reference the actual image of the clinical notes which they previously created.
      • Staff can learn the ins-and-outs of the document management system while filing away paper charts to storage.
      • Allows for rolling data-entry of information rather than all-or-nothing.
    • Cons:

      • Requires time to pull charts and scan pages manually one or two days prior to the patient’s visit.
      • Scanned images are not searchable as discrete data.
      • The first electronic visit with any patient may need to be longer than usual to allow the electronic entry of data.
  • Scan everything.

    Some offices have taken the measure of scanning all paper records into the EHR. Whether employing a scanning service, hiring temporary staff, or simply realigning current staff, this step requires the greatest investment of time and resources.

    • Pros:

      • All paper chart data becomes available in the EHR.
      • Transitions are eased when providers can reference the actual image of the clinical notes which they previously created.
      • Staff can learn the ins-and-outs of the document management system while filing away paper charts to storage.
    • Cons:

      • Typically, this is a cost prohibitive option for established practices.
      • Requires a considerable amount of time to pull charts and scan pages.
      • Scanned images are not searchable as discrete data.
      • The first electronic visit with any patient may need to be longer than usual to allow the electronic entry of data.