The overarching objective of the ACO model is to bring about a reduction in costs while increasing the quality of healthcare. There are many intricacies involved in setting up and managing a successful Accountable Care Organization. Further, if an ACO wishes to participate in the Medicare Shared Savings Program (MSSP), in addition to generating sufficient cost savings, the ACO must demonstrate the achievement of 33 quality measures.
Underlying all this complexity is a core set of components. The success of any Accountable Care Organization depends upon recognizing these and weaving them into its fabric. Unfortunately, the delivery of these systems requires an ACO to invest heavily in Information technology. The IT infrastructure needed is both costly and risky because the technology is not only complex, it is continuously evolving too. That is where MTBC can help. Our web-based EHR, practice management and patient engagement and communication solutions provide ACO’s with a low cost and low risk turnkey alternative.
Coordination and Integration: An ACO cannot operate on an encounter based model; it must adopt the principles of population management. As healthcare providers across the healthcare continuum collaborate, coordination becomes crucial. Numerous healthcare partners across the continuum need to be able to access the same information, both within and outside the ACO. At every point throughout the continuum, healthcare providers need to have the most up-to-date information on the patient they are attending. Further, coordination is required between the Accountable Care Organization and external partners such as labs and pharmacies.
MTBC WebEHR provides seamless integration of all the ACO’s healthcare partners. It allows for the capture of all relevant clinical and financial information at the point of care and for its subsequent dissemination to all the necessary healthcare participants across the continuum. It ensures that the right information is captured and delivered to the right parties at the right time and in the right form. Even if all ACO participants are not using the MTBC WebEHR, our robust interfacing and HIE capabilities allow us to transparently bridge the disparate systems to achieve true consolidation, coordination and integration.
Patient centeredness and engagement: The Medicare Shared Savings Program (MSSP) puts the welfare of the patient at the heart of the ACO philosophy. Accountable Care Organizations must look beyond just attending to patients at distinct points of care. They must engage patients in the decision making process. They must strive to effectively communicate relevant information to their patients, to educate them about their health and to support patient self-service. In short, ACO’s must involve patients in their own care.
MTBC’s WebEHR and Patient Portal have all the tools needed to accomplish the MSSP’s patient engagement requirements and more. Online appointment scheduling, Appointment reminder calls, Patient check-in Kiosk, electronic billing, wellness reminders (such as flu shot reminder calls), Patient help desk, online Patient Portal, integration with MedlinePlus patient education resource. These and other tools ensure that the ACO covers the full spectrum of patient engagement activities.