FAQs

Frequently Asked Questions

MTBC is a healthcare information technology company that provides a fully integrated suite of proprietary web-based solutions, together with related business services, to healthcare providers. Our integrated Software-as-a-Service (or SaaS) platform helps our customers increase revenues, streamline workflows and make better business and clinical decisions, while reducing administrative burdens and operating costs.

We’ve been serving the U.S. healthcare industry for almost two decades. MTBC was founded in 1999 with a mission to improve the quality of patient care by empowering healthcare providers with innovative tools and technology to improve their clinical, administrative and financial efficiencies.

MTBC is headquartered in Somerset, New Jersey with regional offices in 23 states across the U.S.

MTBC has a significant operational footprint across the U.S. serving more than 12,000 physicians and practices in all 50 states. Our network of regional facilities allows our teams to better serve clients across the country and cater to their specific needs.

MTBC’s EHR platforms have always afforded customers with the latest in healthcare innovations. Our recently introduced talkEHR® is the world’s first electronic health record system with advanced voice recognition and artificial intelligence allowing doctors to practice naturally and effortlessly. Its built-in personal voice assistant, Allison, helps speed up practice workflows by intelligently automating many clinical activities. Our electronic health record platforms are also MACRA and MIPS certified ensuring the highest degree of compliance.

We offer end-to-end revenue cycle management services that include claim submissions and follow ups; rejection handling; denial management and appeals; and timely payment postings to ensure maximum reimbursements.

MTBC has consistently been recognized as a top-rated revenue cycle management company. With a successful track record of almost two decades, our proprietary healthcare technology, disruptive solutions and comprehensive service portfolio have consistently resulted in improved collections and cost optimizations for healthcare providers. MTBC offers an end-to-end portfolio of services including a MACRA-certified EHR, a highly evolved practice management platform, and integrated revenue cycle management services. Hear what our clients have to say about our services.

We realize that patients are at the heart of any successful practice. MTBC offers comprehensive patient helpdesk and front desk services that handle inbound patient queries on behalf of physicians. Our teams also make outbound patient calls for appointment reminders, vaccination and wellness visit reminders, and balance reminder calls for outstanding payments. Our system is also capable of generating automated calls routine appointment reminders and balance payment calls with patient consent. In addition, MTBC also offers a free Personal Health Records (PHR) app for patients to download on their iOS and Android smartphones. The app offers an additional level of convenience by facilitating patient-physician communication.

Yes, absolutely. Apart from a highly experienced and knowledgeable billing team, you are assigned an account manager who is well-versed in your specialty, and trained on your system if you utilize a third party platform.

Through our cloud-based practice management platform, you have real-time access to all your reports and updates, including payments and billing information. There are over 50 clinical, financial and practice management reports built into our platform, plus we can customize them to your unique practice’s needs. You can access your account from anywhere using any internet-enabled laptop or handheld device.

As an MTBC customer, you are not only eligible for our comprehensive onboarding and training program, but also have access to our 24/7 technical support center.

We submit claims on a daily basis to ensure you get maximum reimbursements in a timely manner. If you are using a third-party platform, instead of our software, with a supporting interface, we can time the data download on a set schedule.

Yes, our data migration teams work closely with new customers to ensure a smooth transition. We provide the necessary templates to your former billing company so that they can compile data in a format that is compatible with our system. After receiving data in the required format, we will import it into our platform for you, completely free of charge.

MTBC’s entire portfolio of services are cloud-based. Therefore, all you need is an internet-enabled device with a web-browser to access our platforms. We also offer an array of useful mobile health apps that further extend the core capabilities of our platforms.

MTBC also offers the following services to the healthcare industry.

  • GPO Services: Allows practices to save up to 20% on all their vaccine and practice supplies.
  • Blockchain Platform: A decentralized, highly-secure blockchain network for seamless interoperability between EHRs offering patients complete control over their health records.
  • Mobile Health Apps: Fully integrated suite of mobile health apps to encourage patient engagement and empower you to access and review the data of your practice on the go.

If you have any further queries regarding our products and services, please feel to call us at (866) 266-6822.